We handle it for you.
Every product comes with a manufacturer's warranty. You'll see how long on the product page and in the table below.
If something fails within that time, you don't chase the manufacturer, we do. Start a claim from your account and we'll sort out a repair, replacement or refund with you.
Start a warranty claimMaking a claim
Three steps. Most claims are resolved within five business days of us receiving the product back. Sooner if it's something we keep in stock to swap out directly.
- Step 01
Start it in your account
Open Returns & warranty in your account, pick the product, and start a claim. Tell us what's going wrong. A short video or photo helps for intermittent faults.
- Step 02
We'll triage
Often we can resolve it without a return: a firmware update, a settings tweak, a re-pair. If it's a genuine fault, we'll send a prepaid return label.
- Step 03
Repair, replace, or refund
We sort out the right outcome with you. A major fault gets a full refund or replacement, your choice. Anything minor we usually repair or replace.
You don't need the original packaging.
Nice if you have it. Not a requirement. We've yet to refuse a warranty claim because someone recycled a box.
Manufacturer warranty periods
For reference. Your rights under the Australian Consumer Law may extend beyond these periods, especially for the higher-value items.
| Brand | Category | Warranty |
|---|---|---|
| Philips Hue | Automation, Lighting, Sensors | 1 year |
Don't see your brand? It's still covered. We just haven't listed every line in the table. Ask us about a specific product.