Start a return
Three quick steps. Most refunds land back in your account within 3 to 5 business days of the package reaching our warehouse.
Find your order
Enter the order number and the email you used at checkout. We'll pull up what's eligible to return.
What happens next
The policy in full
Short version: be reasonable, and we will be too.
What you can return
- Anything unused within 30 days of delivery, change-of-mind or otherwise.
- Opened products, as long as they're unused, complete and in resalable condition.
- Faulty products at any time, covered by warranty (see the warranty page).
- Gift purchases. The refund goes back to the original payment method.
What you can't
- Hard-wired 240V switches and relays once installed by an electrician.
- Consumables: adhesive mounts, batteries, replacement filters.
- Custom or special-order items flagged on the product page at checkout.
- Products returned after 30 days without a fault (warranty path instead).
Refund timing
Refunds cover the items you return. The original shipping charge and the return postage aren't refunded on a change-of-mind return. We don't charge a restocking fee.
| Payment method | Refund time | Where it lands |
|---|---|---|
| Card · Visa / Mastercard / Amex | 3 – 5 business days | Back on the same card. Your bank, not us, decides the exact posting date. |
| PayPal | 1 – 2 business days | Refunded to your PayPal balance or the funding source you used. |
| Afterpay | 1 – 3 business days | Adjusts your repayment schedule. If you've already paid in full, the difference is refunded. |
