Orders & shipping
When orders go out, what they cost, where they go.
When will my order ship?
Orders placed before 2pm AEST on a business day dispatch the same day from our warehouse in Melbourne, Victoria. Weekend and public-holiday orders go out the next business morning.
If something's on backorder, that's flagged at checkout and again in your confirmation email, never silently delayed.
How much is shipping?
Standard shipping is $9.95, free on orders of $100 or more. Delivery is typically 1 to 4 business days, and 4 to 6 for Perth and Darwin. Full rates and delivery windows on the shipping page.
Can I track my order?
Yes. A tracking link arrives by email the moment your label prints, and it's also on your account orders page.
Do you ship outside Australia?
No. Many of the products we sell are region-specific (240V switches, AU Wi-Fi bands, Australian-locale firmware), so shipping them overseas wouldn't do anyone any favours. It's a deliberate scope, not laziness.
What if my package doesn't arrive?
Get in touch. We'll lodge an enquiry with the carrier and, if it's lost in transit, send a replacement straight away. We don't wait three weeks for an investigation to clear.
Returns & warranty
Sending things back, and what's covered when something goes wrong.
What's your returns window?
30 days from delivery, provided the item is unopened and in its original packaging, in resalable condition. Return shipping is at your cost, and we don't charge a restocking fee. Start a return.
Do I need the original box?
Yes. A return needs to be unopened and in its original packaging to be accepted, so hold onto the box until you're sure you're keeping the product.
How long is the warranty?
Depends on the brand: most are 2 years, some 1 or 3. Full table on the warranty page. On top of that, the Australian Consumer Law applies regardless of the stated warranty.
Can I return a hard-wired switch after it's installed?
If it's faulty, yes: warranty applies. If you've changed your mind, no, because the electrician's installation work can't be undone for the next customer. Test compatibility with a plug-in product first, or ask us before you book the spark.
Compatibility
Matter, Thread, Zigbee, the big ecosystems: what plays nicely with what.
Will this work with Apple Home?
Most of what we sell does, but it depends on the protocol. Matter and HomeKit-native products work directly with Apple Home. You need an Apple TV, HomePod, or HomePod mini as a hub. Zigbee-only products need a bridge that exposes them to Apple Home (Aqara M3, Hue Bridge, Aeotec SmartThings).
Each product page lists exactly which ecosystems are supported and how. No guessing.
What's Matter, in one sentence?
A device standard that lets smart home gear from different brands work together without a separate app per brand. If a product is "Matter over Thread" or "Matter over Wi-Fi", it can join Apple Home, Google Home, SmartThings, and Amazon Alexa concurrently. Longer explainer.
Do I need a hub?
For Thread or Zigbee devices, yes: a Thread border router (Apple TV 4K, HomePod mini, Nest Hub) or a Zigbee bridge. For Wi-Fi devices, no. Each product page tells you what's required.
Will US-bought gear work in Australia?
Sometimes, sometimes not, and that's exactly why we only stock Australian-spec products. Voltage, Wi-Fi bands, and regional firmware all vary. If you've bought from overseas and need help making it work, we can offer advice, but it's outside what we can support officially.
Setup & install
Getting things on your network and on the wall.
Can I install a smart switch myself?
If it touches 240V mains, no: it's the law in Australia. A licensed electrician is required. Plug-in smart plugs, USB-powered sensors, and DIY-rated low-voltage hardware are fine to set up yourself.
Do you recommend installers?
Yes. We have a small network of smart-home-literate electricians in Sydney, Melbourne, and Brisbane. Find an installer, or get in touch and we'll match you to one.
The app can't find my new device.
Nine times out of ten it's a 2.4GHz / 5GHz Wi-Fi split. Most smart home devices only join 2.4GHz networks, but modern routers hide the two bands behind one SSID. Temporarily disable 5GHz on your router, or use the band-steering exception in your router's UI.
Account & payment
Sign-in, payment methods, invoices.
What payment methods do you accept?
Visa, Mastercard, Amex, Apple Pay, Google Pay, PayPal, Afterpay, and Zip. All prices in AUD with GST included.
Can I get a tax invoice?
Every order comes with a tax invoice attached to the dispatch email. Need it re-sent? Sign in and download it from your orders page, or ask support.
Do you offer GST exemption for international tourists?
No. Our checkout is set up for AU customers only. Tourist Refund Scheme (TRS) refunds at the airport are also unavailable for goods shipped to an AU address.
Trade & installer
Pricing, quoting, and partnerships for electricians, builders, and integrators.
Do you offer trade pricing?
Yes: tiered by annual volume, applied automatically once your trade account is approved. Email trade@synced.com.au with your ABN, licence number, and a rough idea of typical project scale.
Can you quote a project?
Yes. Send through a fixture / device schedule and we'll come back with a project quote, lead times, and any volume considerations. Most quotes within two business days.